Returns & Exchanges

At Utiva, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for easy returns and exchanges on most products. Items must be in their original condition and packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Return Label

  Once your request is approved, download and print the prepaid shipping label provided via email.

• 3.
  Package Your Items

  Securely pack the items in their original packaging, ensuring all tags and accessories are included, and attach the shipping label to the outside.

• 4.
  Drop Off and Track

  Drop your package at any authorized carrier location and keep your tracking receipt; we will process your refund within 5-7 business days of receipt.